When you select that reason, you’ll get a pre-paid return label to return the item.
If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.
What happens if a company sends you the wrong item?
Receiving the Wrong Item
If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer’s money in full — including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so.
Can I keep something shipped to me by mistake?
And yes, those consumers, by law, could keep each and every item. That’s because companies are prohibited from mailing unordered merchandise to customers. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC).
How do I contact Amazon about an incorrect order?
Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us. You should see all your recent orders on the screen. Click on the order you’re having problems with, and scroll down the page. In the dropdown menu next to Select an issue, choose Where’s My Stuff.
Do you have to return incorrect items?
The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn’t actually order are called “unsolicited goods”. You’re well within your rights to keep them. You have no obligation to send them back to the company or to pay for them.